Privacy Policy — How 8999bid Protects Your Data

1. Data Controller Information

8999bid operates the online casino and sports betting platform accessible at https://8999bid.app (the "Platform"). For the purposes of this Privacy Policy, 8999bid acts as the data controller in respect of all personal data collected from players registered on or visiting the Platform. As data controller, 8999bid determines the purposes for which personal data is collected and the means by which it is processed.

All questions, requests, and complaints relating to the handling of your personal data should be directed to our dedicated data protection contact:

This Privacy Policy applies to all personal data collected through the 8999bid Platform, including data collected during account registration, identity verification (KYC), deposits and withdrawals, gaming activity, customer support interactions, and general browsing of the Platform by both registered and unregistered visitors.

This Privacy Policy should be read alongside our Terms & Conditions (/terms-conditions) and Responsible Gaming Policy (/responsible-gaming), which together form the complete framework governing your relationship with 8999bid.

2. Data We Collect

8999bid collects personal data through several distinct channels. The categories of data collected, and the specific data points within each category, are described in full below.

2.1 — Registration Data

When you create a registered account on 8999bid, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address (used for account communications, notifications, and support)
• Mobile phone number registered in Bangladesh (used for account security and payment verification)
• Residential address in Bangladesh (district, city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)
• Account username and password (password is stored in hashed form — we do not have access to your plain-text password)

2.2 — Identity Verification (KYC) Data

To comply with our age verification obligations and to prevent fraud, 8999bid may request the following documents from you at the time of registration or before processing a withdrawal:

• A copy of your Bangladesh National Identity Card (NID) or valid passport
• Proof of ownership of your registered payment method (e.g., a screenshot of your bKash, Nagad, Rocket, or Upay account showing your registered mobile number and name)
• A clear selfie photograph for live identity verification where required

2.3 — Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we record the following transaction data:

2.4 — Gaming Activity Data

8999bid automatically records data relating to your gaming and betting activity on the Platform. This includes bet placement records, game session logs, wager amounts, game outcomes, and bonus usage history. This data is used to manage your account balance accurately, resolve disputes, detect fraud or responsible gaming concerns, and comply with our record-keeping obligations.

2.5 — Technical & Device Data

When you access 8999bid via a web browser or mobile device, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for platform security, fraud prevention, and aggregate analytics. It is not used to build individual marketing profiles.

3. How We Use Your Data

8999bid uses your personal data only for the specific purposes listed below. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. Each use case and its corresponding legal basis are described in Section 4 (Legal Basis for Processing) of this policy.

• Account Creation and Management: To register your account, verify your identity, maintain accurate account records, and provide you with access to 8999bid's full range of services including sports betting, live casino, and slot games.
• Age Verification: To confirm that you are aged 18 or above before granting access to real-money betting and gaming services, as required by our 18+ policy.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, reconcile transactions, and maintain complete financial records for your account.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities. This includes automated monitoring of account activity patterns.
• Responsible Gaming Compliance: To monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion orders, and fulfil our duty of care obligations to all players on the Platform.
• Customer Support: To respond to your queries, complaints, and service requests submitted via live chat, email, or WhatsApp. Support interaction records are retained to ensure continuity of service and for quality improvement purposes.
• Promotional Communications: Where you have consented to receiving marketing communications, we may send you emails or notifications about promotions, deposit bonuses, seasonal offers (e.g., Eid, Pohela Boishakh, BPL season promotions), and new features. You may withdraw this consent at any time by contacting support or using the unsubscribe link in any marketing email.
• Platform Improvement and Analytics: To analyse aggregated, anonymised usage data in order to improve the performance, design, and feature set of the 8999bid Platform. No individual player is identified in these analytics processes.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain the records required by anti-money laundering (AML) and know-your-customer (KYC) regulations.

4. Legal Basis for Processing

8999bid processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual Necessity: The majority of data processing activities are necessary for the performance of the contract between you and 8999bid — i.e., the account registration agreement governed by our Terms & Conditions. This includes processing your registration data, managing your account balance, and processing deposits and withdrawals.
• Consent: Where you have explicitly opted in to receiving promotional and marketing communications from 8999bid, we process your contact details on the basis of your consent. This consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legitimate Interests: We process certain categories of technical and behavioural data on the basis of our legitimate interests in operating a safe, secure, and fair platform. This includes fraud detection, security monitoring, responsible gaming analytics, and platform performance analysis. We ensure that our legitimate interests are balanced against your privacy rights and do not override them.
• Legal Obligation: Some processing is required by applicable law, including record-keeping requirements under anti-money laundering regulations, age verification obligations, and compliance with lawful requests from regulatory or law enforcement authorities.

5. Data Sharing & Third Parties

8999bid does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data with third parties only in the limited and specific circumstances described below, and only to the extent necessary for each stated purpose.

Payment Service Providers

To process your deposits and withdrawals, 8999bid shares the minimum necessary transaction data with our payment processing partners — bKash, Nagad, Rocket, and Upay. These providers receive only the data required to execute and confirm the specific transaction. They operate under their own privacy policies and are bound by applicable financial services regulations in Bangladesh.

Identity Verification Partners

Where 8999bid engages a third-party identity verification (KYC) service provider to assist with age and identity verification, your KYC documents and relevant personal data are transmitted to that provider securely over encrypted connections. These providers are contractually prohibited from using your data for any purpose other than the verification service they perform for 8999bid.

Technology Infrastructure Providers

8999bid uses third-party cloud hosting and content delivery providers to operate the Platform's technical infrastructure. These providers may process personal data on our behalf as data processors. All such providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 8999bid.

Game Content Providers

Third-party game studios and providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may collect anonymised session data through their game APIs embedded within the 8999bid Platform. These providers do not receive your personally identifiable information (name, email, payment details) from 8999bid. Their data practices are governed by their own privacy policies.

Law Enforcement and Regulatory Authorities

8999bid may disclose your personal data to regulatory authorities, law enforcement agencies, or other competent bodies where we are legally required to do so, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Where legally permitted, we will attempt to notify you of any such disclosure.

6. Cookies & Tracking Technologies

8999bid uses cookies and similar technologies on the Platform to ensure it functions correctly, to protect account security, and to understand how players use the site. This section explains what cookies we use, why we use them, and what choices you have.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device and remember certain information about your visit — such as whether you are logged in, your language or display preferences, and which pages you have viewed. Cookies are widely used across virtually all modern websites and are essential to how interactive platforms like 8999bid function.

Types of Cookies 8999bid Uses

Third-Party Advertising Cookies

8999bid does not use third-party advertising or retargeting cookies. We do not participate in cross-site behavioural advertising networks, and we do not allow external advertising platforms to set cookies through the 8999bid Platform.

Managing Your Cookie Preferences

You can manage or delete non-essential cookies at any time through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling analytics or preference cookies will not prevent you from using 8999bid, but it may affect some non-essential personalisation features. Disabling strictly necessary or security cookies will impair the Platform's ability to function correctly and securely.

7. Data Retention

8999bid retains personal data only for as long as is necessary for the specific purpose for which it was collected, or for as long as required by applicable legal, regulatory, or operational requirements. The following table summarises our standard retention periods by data category:

When a data retention period expires, 8999bid securely deletes or anonymises the relevant data so that it can no longer be linked to any identifiable individual. Anonymised data (from which all personally identifiable information has been permanently removed) may be retained indefinitely for aggregate statistical and analytical purposes.

8. Your Privacy Rights

As a player registered on 8999bid, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Data Subject Request" and we will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that 8999bid holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request" (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered address or mobile number has changed, you can ask us to update our records accordingly.
• Right to Erasure: Also known as the "right to be forgotten", this right allows you to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to the processing. Please note that this right is subject to overriding legal retention obligations described in Section 7.
• Right to Restrict Processing: You have the right to ask 8999bid to suspend the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed, or while we assess an objection you have raised.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 8999bid in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another service provider where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes — if you do so, we will stop processing your data for that purpose immediately.
• Right to Withdraw Consent: Where 8999bid processes your personal data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

9. Data Security Measures

8999bid takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to the following:

• Transport Encryption: All data transmitted between your device and the 8999bid Platform is encrypted using TLS 1.3 (Transport Layer Security). This ensures that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Encryption at Rest: Personal data and identity verification documents stored on 8999bid's servers are encrypted at rest using AES-256 encryption — the same standard used by financial institutions and government agencies worldwide.
• Password Security: Player passwords are never stored in plain text. They are processed using industry-standard one-way cryptographic hashing with salting, meaning that even 8999bid staff cannot view your password.
• Access Controls: Access to personal data held by 8999bid is restricted on a strict need-to-know basis. Only authorised personnel whose job role requires access to specific data categories are granted that access. All staff with data access undergo security training and are bound by confidentiality obligations.
• Security Monitoring: 8999bid operates continuous automated monitoring of Platform access logs and transaction patterns to detect and respond to potential security incidents in real time. Suspicious access attempts are blocked and flagged for investigation.
• Regular Security Reviews: Our security infrastructure is reviewed and updated regularly to address emerging threats. We conduct periodic assessments of our data handling practices and security controls to ensure they remain effective.

While 8999bid implements robust security measures, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use a strong, unique password for their 8999bid account, to enable any two-factor authentication options offered by the Platform, and to maintain up-to-date security software on their own devices.

10. Policy Updates

8999bid may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes to applicable law, or improvements to the Platform. When we make material changes to this policy — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify you by email to the address registered on your account at least 7 days before the changes take effect.

For minor or administrative updates (such as clarifications, corrections, or formatting changes that do not affect your rights), we will update the "Last Updated" date at the top of this page without sending individual notifications. The current version of this Privacy Policy is always the controlling version and is available at /privacy-policy.

Your continued use of the 8999bid Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any material changes to this policy, you should discontinue using the Platform and may request account closure in accordance with our Terms & Conditions.